Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We do not support or allow for the shipping of orders to freight forwarders, and cannot provide necessary paperwork if done so. Orders lost in transit with freight forwarders are not eligible for replacement orders covered by Mela Vitamins, Inc.
Orders may be delayed from shipment due to discrepancies in payment or billing/shipping information. Transit time may be extended due to incomplete shipping address (i.e. missing or invalid apartment number/street number), weather conditions, or general carrier delays/issues.
Mela Vitamins, Inc. is not responsible for any lost packages. Customers should file a claim with their specific carrier if any type of delivery issue occurs.
Note: Shipping information cannot be changed or updated once the order has been processed and shipped from our facility. Please make sure that all information under shipping is correct before finalizing your order.
